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To proceed with the purchase on this website, you must accept these general conditions that are detailed below. We ask that you proceed to read them, after accepting them:

1. COMING OF AGE

You must be of legal age in Spain (18 years or older) to be able to buy products in our online store. By purchasing on our website you confirm that you are 18 years of age or older, otherwise you should not use our online store.

2. INFORMATION ABOUT THE PRODUCTS

The data included in each file or product page or in its photograph has a purely informative function. Therefore, castillodeshishas.com declines any responsibility for the appearance of errors in said information, although it undertakes to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after having evidence of them.

The final and correct price will be the one that appears in the online store at the time of purchasing the product.

3. DISCLAIMER OF LIABILITY

castillodeshishas.com sells hookahs and accessories for collector's use, decorative use or for use with non-toxic or harmful substances such as nicotine-free natural herbs. At no time are illegal products such as tobacco with nicotine or imported tobacco tax-exempt sold through this online store.

The use of our products is at your own risk. We are not responsible for any use with harmful substances such as: hashish, marijuana ... Our company does not apologize for drug use and our sale of products is only for the purpose of collecting, decorative, or for use with non-toxic or harmful substances .

4. PRICES

The prices of our products are indicated with all taxes included, not including shipping and preparation costs, which will be added at the time of purchase and will appear broken down as such.

Taxes will be included without any exclusion, for all types of purchases regardless of their location. There is no possibility of breaking down the taxes for purchases from another location that are exempt from it (Canary Islands, Ceuta, Melilla, among others) since the purchase must be paid the taxes in force at the time of purchase in Spain.

Castillodeshishas.com reserves the right to modify these prices at any time without prior notification. The products are billed based on the rates in force at the time of order registration as long as stocks remain.

The products will remain the property of the online store until full payment of the price takes place.

The customer has the possibility of canceling an order before its processing by our online store. To cancel it, customers must contact through the form provided in our online store indicating the decision to cancel their order.

5. AVAILABILITY

In case of non-availability of the product once the order is placed and before the end of the shipping process of the order in question, the customer will be notified via email of the partial shipment or the cancellation of his order in the event that it not automatically void during the checkout process.

If the payment has already been made at the time of reporting the unavailability of the product, the corresponding amount will be reimbursed.

Castillodeshishas.com does not guarantee the availability of the products shown in the online store even if they appear as available for purchase.

6. PAYMENT METHODS

In accordance with current legislation and for the security and confidentiality of your data, the online store will not store any bank or similar data throughout the purchase process.

This online store does not assume any type of responsibility, not even indirectly or subsidiary, for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the content, information, communications, and other existing in any way on the website not managed by it.

We provide different forms of payment to adapt to your needs:

  • Credit or debit card: you can make the payment with your usual credit or debit card through our payment gateway by entering your credit or debit card details.
  • Cash on delivery: this payment method consists of paying by hand to the courier of the transport agency, thus ensuring effective and safe delivery.

    NACEX: This payment method has a surcharge of € 4.99 corresponding to the commission allocated to the NACEX transport company. In this payment method we must verify the order and the identity of the client, requesting a copy of the ID by email once the purchase is made, then we proceed with the packaging of the order and its shipment.

    SENDING: This payment method has a surcharge of € 6.49 corresponding to the commission allocated to the SENDING transport company. In this payment method we must verify the order and the identity of the client, requesting a copy of the ID by email once the purchase is made, then we proceed with the packaging of the order and its shipment.

  • Loyalty points: You can make your payment partially or totally through the loyalty points accumulated in your account, € 1 is equivalent to 20 loyalty points.

Regardless of the payment method chosen, we will proceed to send the order within 24/48 hours of receiving the charge in our bank account as long as all the products you have purchased are available.

7. SAFETY

The online store never has access to confidential information regarding payment methods, nor does it store data such as credit or debit card numbers, security codes or verification codes.

In this sense, only the payment platforms used, managed by third parties, will have access to said information.

The company is responsible for the transactions carried out in castillodeshishas.com, and the company is not responsible in any case for fraud, unauthorized purchases or similar practices. When making online payments, it is accepted that the user is of legal age and is using a credit or debit card owned or authorized by its owner.

Castillodeshishas.com has security mechanisms to make payments safely through SSL.

8. SHIPPING

Orders will be sent accompanied by a delivery note to the shipping address that the customer has provided during the order process.

Shipments will be processed immediately once payment is received and will arrive at their destination in a period of 24/48 business hours in the peninsula.

You will be informed of the status of your order through emails and you can check it at all times in your user panel.

In the same way, you will be informed of your shipping tracking code provided by the transport agency.

In the price of shipping costs include: preparation, handling and shipping by the transport agency.

When we have received the payment, we will proceed to the handling of the shipment, in which we prepare, pack and pack your order.

Shipping costs will be calculated and indicated in your order, at the time of purchase, and select the transport agency you want:

  • NACEX: € 6.99 for the peninsula
  • SENDING: € 5.50 for the peninsula
  • PICK UP IN STORE: No Cost. Once the order is received and the payment verified, we will proceed to prepare the packaging for you to pick up your order at our establishment, located at:

    SHISHAS CASTLE
    Avda.de Pérez Galdós 59, ground floor
    26005 Logroño (LA RIOJA)


You can also opt for free shipping in case of exceeding the total amount of the products in your basket of € 99.99, if it is sent to the peninsula.

In the case of a shipment outside the Peninsula (Ceuta, Melilla, Balearic Islands and the Canary Islands), the shipment will be delivered within a period of three to five business days from its departure. The shipping costs for shipments outside the peninsula will be:

  • NACEX : € 19.99, as long as the package does not exceed 24 kg in weight.
    If this happens, we will contact the customer to offer him a new offer on the shipment of his order.
  • SENDING: € 12.99, as long as the package does not exceed 24 kg in weight.
    If this happens, we will contact the customer to offer him a new offer on the shipment of his order.

The company is not responsible for extra customs expenses. All kinds of similar expenses, such as imports, will be borne by the customer.

It is the responsibility of the recipient of the order to check the order upon arrival, express the observations and claims that it deems appropriate, and may even reject the order if it sees sufficient indications that it has been opened or if it shows clear signs of deterioration. The aforementioned observations must be sent directly to the online store through our contact form.

If there is a problem with the processing of your order and that, therefore, affects the shipment of your order, you will be notified via email or phone call.

In the event of an incident being generated with the transport company, the term to mediate in the solution will be extended to 30 business days from the date of shipment.

9. FREE SHIPPING COSTS

You can benefit from free shipping costs as long as you exceed a total of € 99.99 when processing your order within the peninsula.

For shipments outside the peninsula (Ceuta, Melilla, Balearic Islands and Canary Islands), the FREE SHIPPING that cancels the shipping costs will not be valid.

10. RETURNS

You have a period of 14 working days from the moment of receipt to return products. After this period, no type of product will be returned, for any reason, except for procedures that cover the product warranty.

Under no circumstances, for reasons of hygiene, will return of used products be made. We are strictly prohibited from returning a used smoking product.

Returns will only be made in the following cases:

  • Factory defect : when it is understood that the product suffers from a factory defect and the product warranty covers it. This excludes differences or aesthetic defects caused by the manufacture of the product. Many of our products are handcrafted, so you can see aesthetic defects such as changes in color tones, visible welds or shapes that do not correspond to the photographs shown on the website. (In case the defect is not covered by the warranty, the customer must pay the return shipping costs to castillodeshishas.com)
  • Product with breakage or damage caused during shipping : when you have received a product with breakage, physical damage or damage due to transport procedures. In this case, the affected product will be collected and a new one will be sent to you or, failing that, a replacement of said part will be sent to you for replacement. In this case, it is the customer's responsibility to review and open an incident report at the time of delivery of the package. If the delivery is completed successfully, we are not responsible for breakages or damage caused by people outside Castillodeshishas.com, without a delivery incident report previously. This must be provided by the delivery company of the transport company at the time of delivery. Once the order is delivered, the all-risk insurance coverage is not responsible for damage or breakage caused once the package has been delivered.
  • If the product is not to your liking: when the product received does not meet your expectations or is not to your liking. In this case, the product will be collected from you as long as it is not used, it is presented in the original box and as you received the product.

We do not process product returns under any circumstances in the following situations or conditions:

  • Breakage or physical damage caused by the customer : when the product has been received and the breakage, physical damage or damage has been caused by a third person outside our workers or transport company. Under no circumstances will returns be accepted for any product with breakage, physical damage, damage, past thread, bun ... Since you use the product we are not responsible for any deterioration suffered by the product unless it is a defect of factory covered by the product warranty.

Under no circumstances are we responsible for the shipping costs caused by returns, as well as the costs of packaging or preparing the package. In returns that are not due to a factory defect that covers the warranty, the customer will be charged with the extra shipping costs of the product.

The product must be properly packed for its return, the affected customer being responsible in the event that the product suffers any damage during transport due to poor packaging.

Those returns that are made not complying with the conditions set out, such as used products or damage caused by the customer, will not be accepted, the affected customer having to bear the return shipping costs to their original delivery address.

Once the package has been received in our warehouses and verified that the returned products are in perfect condition, the amount of the returned products will be reimbursed.

The client must send the package to:
Shishas Castle
Avenida de Pérez Galdós 59
26005 Logroño (La Rioja)

11. WARRANTY

Castillodeshishas.com disclaims any type of guarantee, the brands and manufacturers being responsible. Even so, if you have a problem covered by the guarantees, we will provide you with the manufacturer's contact information so that you can process your concerns and they can provide a solution to your case.

In this sense, our online store is not responsible for the fulfillment of the guarantees set out by the manufacturers as well as the points that it covers. Therefore, if there is a defective product, the manufacturer is responsible for solving the process, although we will do our best to solve the problem that has arisen.

12. REFUNDS

If you have requested a product return, the refund will always be a voucher for the amount of the order, excluding shipping costs. With it, you can make purchases or discounts worth that amount, at no time will it be exchangeable for any type of currency.

If the refund is due to the cancellation of an order due to the lack of availability of a product, the amount of the product will be refunded.

The refund will be exclusively for the amount of the product, excluding in any case the shipping costs of both shipping and return. Shipping costs are not refundable under any circumstances.

13. DISCOUNT VOUCHERS

Discount vouchers are a virtual method that offers a reduction or decrease in the final cost of a product or order.

Castillodeshishas.com reserves the right to cancel the use of any discount voucher that tries to defraud the online store in any way.

When a discount voucher is added to an order, it will be verified that it meets the requirements of the voucher. If this check is negative, the order will be canceled and we will contact the customer directly.

Discount vouchers are unique, personal and non-transferable in addition to being limited by user, this limitation depending on the type of discount voucher.

Discount vouchers are not cumulative, and will cancel any type of promotion or benefit at any time.

The online store reserves the right to modify and cancel any discount voucher without prior notice to its customers.

Wholesale accounts are exempt from any type of discount voucher or free shipping.

14. CRAFT PRODUCTS

Castillodeshishas.com states that many of its products are handcrafted and that, therefore, aesthetic defects can be seen such as change in color tones, visible welds or shapes that do not correspond to the photographs shown on the website. Discrepancies can be observed between various products in the same range.

The online store is not responsible or returns for any defect that may aesthetically affect the product, as long as it is caused by its artisanal manufacture and does not lead to a malfunction of the product in question.

15. STOCK

Sometimes it may happen that the product you have purchased is not currently available in our warehouses. Normally this does not happen since the online store is updated daily. Even so, if this inconvenience occurs to process your order, we will contact you quickly to find a suitable solution that satisfies you.

16. MODIFICATION OF THE GENERAL CONDITIONS

Castillodeshishas.com reserves the right to modify the General Conditions. Any modification of the same will be made known to the client.

In the event that the client does not wish to apply them, they will not be able to continue using the services of the online store.

In the event that any of the terms of the General Conditions is declared illegal or not enforceable for a judicial decision, the other terms will remain in force.

17. PRE-SALES

The PRE-SALE will consist of acquiring a product that is not yet available on the market, thus being able to ensure its acquisition on the same day of its launch. In these cases, the customer will make the purchase on a regular basis, except that instead of sending the product immediately, it will be sent on the same date that it is available.

In the event that the pre-sale has been carried out by paying only a part of the amount of the item, the customer agrees to make the rest of the payment immediately, as soon as it is indicated that the product is already available.

In the event that 7 days or more have elapsed since it has been indicated to make the payment of the remaining amount of the pre-sale due to availability of the item, and this payment is not made, the customer will lose the amount contributed in the realization of the pre-sale and the right to claim the product.

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Castillo de Shishas
  • Pérez Galdós 59 - Logroño ES
  • +34 941 206 995
  • info@castillodeshishas.com

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